← What we fix Catch and above

The phone rang while you were on the machine

A $15,000 patio doesn't go to the best contractor. It goes to the one who answered.

What's actually happening

One Tuesday, start to finish. The top row is your day. The branch underneath is the job.

One Tuesday, left to right

6:40 AM You start work Truck loaded, site by seven.
9:15 AM Compactor running Ear defenders on. Phone in the truck.
10:14 AM · THE SPLIT Incoming call A $15,000 patio. She has three numbers.
12:40 PM You see it at lunch One missed call, no name.
5:50 PM You stop work, call back She's polite. It went at ten past.
10:14 AM You miss the call It rings out. Nobody leaves voicemail.
10:19 AM She dials the next guy Second ring. Thursday at ten, booked.
if you don't hear it

One Tuesday, top to bottom

6:40 AM You start work Truck loaded, site by seven.
9:15 AM Compactor running Ear defenders on. Phone in the truck.
10:14 AM · THE SPLIT Incoming call A $15,000 patio. She has three numbers.
if you don't hear it
10:14 AM You miss the call It rings out. Nobody leaves voicemail.
10:19 AM She dials the next guy Second ring. Thursday at ten, booked.
12:40 PM You see it at lunch One missed call, no name.
5:50 PM You stop work, call back She's polite. It went at ten past.

This isn’t a work-ethic problem. There is no version of this trade where the owner is both on the tools and next to a phone. The job needs one and the lead needs the other, and for most of the season you can only do one at a time.

What it costs you

A missed call isn't a lost call. It's a third of a job.

Run it on your own numbers, not ours. Here is the arithmetic on an average hardscaping job.

$18,000 Your average job, and you close one in three of the estimates you actually get in front of.
$6,000 What one missed call that never comes back is worth. A third of a job, gone on timing alone.
1 a month Miss one a month through the season and that is most of a crew’s wages for the year.

How we fix it

Same Tuesday, same compactor, same call at 10:14. The only thing that changes is who picks up.

One Tuesday, left to right

6:40 AM You start work Same truck, same seven o’clock.
9:15 AM Compactor running Nothing about your day changes.
10:14 AM · THE SPLIT Incoming call Same homeowner, same $15,000 patio.
12:40 PM You read the summary Job, address, size, sitting on your phone.
5:50 PM You stop work with the job Nothing to call back. It is already yours.
10:14 AM Mason picks up Second ring, in your company’s name.
10:16 AM He asks the three questions What, where, roughly how big.
10:18 AM Booked on your calendar Thursday at ten, confirmation texted.
no pickup in two rings

One Tuesday, top to bottom

6:40 AM You start work Same truck, same seven o’clock.
9:15 AM Compactor running Nothing about your day changes.
10:14 AM · THE SPLIT Incoming call Same homeowner, same $15,000 patio.
no pickup in two rings
10:14 AM Mason picks up Second ring, in your company’s name.
10:16 AM He asks the three questions What, where, roughly how big.
10:18 AM Booked on your calendar Thursday at ten, confirmation texted.
12:40 PM You read the summary Job, address, size, sitting on your phone.
5:50 PM You stop work with the job Nothing to call back. It is already yours.

The automation

Mason answers, and text-back catches the rest

He picks up what you can’t. Anything he doesn’t catch gets a text within seconds, before she has dialled the next number.

  • Call comes in, Mason answers on the second ring in your company’s name
  • He asks what the project is, where it is, and roughly what size
  • He books the estimate straight into your calendar and confirms it by text
  • Anything he can’t answer hands off to you, with the transcript attached
  • Any call that still slips through gets an automatic text back within seconds

The point isn’t the robot. The point is that at 10:14, while you were forty feet from the phone, somebody in your company answered it.

What it doesn't fix

It won't make her choose you

If the guy who answered was cheaper and available sooner, he's still going to win some of these.

It won't help with calls you do answer badly, rushed, on a loud site, half-listening

That's a different problem.

And it doesn't work if your number rings to a personal mobile you never set up properly

The system has to sit on the business line.

Which plan it's in

Every plan, starting with Catch at $297/mo.

See pricing →

Find out what you're missing

Thirty minutes. We look at your phone, your site and your follow-up, and tell you where the jobs are going.

Book a free 30-minute call →